Employee engagement, health & wellbeing
Employees are the most important asset to most businesses, particularly software and service companies. The number of employees across the Hg portfolio has increased over 3-fold since 2018 and is now at over 100,000. Maintaining good health, engagement, and wellbeing across the Hg Family is vital to us not least because it makes business sense. A more engaged and united workforce contributes to increased productivity, customer loyalty and lowers staff turnover. We encourage our portfolio companies to conduct surveys to measure levels of engagement among their workforce and our ‘HR, People and Culture’ community and Hangouts collaborate on these topics. Gathering data on what is working, and what could be improved in an organisations is the first step to improving engagement.
Of portfolio companies conducted an employee engagement survey
Average eNPS across our portfolio*
Average Glassdoor / Kununu score across our portfolio
Of portfolio companies have initiatives to promote mental health
Numbers as of Dec 2022
* An employee Net Promoter Score (eNPS) is a basic positive/ negative feedback score which is calculated based on the percentage of promoters minus detractors in a business. To put this into context; an eNPS score between 10-30 is considered good. eNPS benchmarks are industry specific, the average eNPS score in SaaS software businesses is proximately 33.